We are pleased to say that we’ve assembled an effective management program in which we invest time and resources to ensure that:
- Each community manager is certified through the California Association of Community Managers (CACM)
- Accurate and secure financial/accounting management services are supported through a professional accounting software designed specifically for the community management industry
- Each member in our customer care support team is placed through a comprehensive training program dedicated to provide answers and solutions to homeowners’ and residents’ issues and concerns
- We maintain a qualified in-house building maintenance and construction service department fully equipped to respond to routine or emergency repairs.
These four aspects of our management company are an important mark of distinction that we are proud of, which makes a difference in the service we are able to provide to our clients.
Each association is unique, and to support the individual management needs, we match each association with an experienced and Certified Community Manager, an administrative assistant, and a customer care service coordinator.
Our services include:
HOA Management
- Administrative and financial record management
- Property inspection, maintenance and repair
- Enforcement of association rules and guidelines, ensuring legal compliance
- Assist HOA Board with annual planning, meetings and contracts
- Assist homeowners with requests and concerns
- Provide emergency after hour services 24/7, 365 days a year
- Community websites for online payments, service requests and communication
Financial Services
- Monthly homeowner billing
- Accounts receivable and accounts payable
- Delinquency enforcement and collections
- Financial statement reports
- Association checking account management
- Reserve funds management
- Assist in the preparation of annual budgets
- Assist in procuring annual audit bids
- Assist homeowners with account questions
- Website portal for homeowner bill pay
Escrow Services
- Oversee the prompt on-line response to escrow demands and refinance certifications requests through our partnership with CondoCerts.
Property Maintenance Management and Building/Construction Services
- Preventative maintenance programs
- Convenient regular/routine maintenance repair services
- Competitive pricing with no supply or material mark up
- Regular property inspection with our qualified personnel
- Comprehensive maintenance summary report
- 24-hour emergency repair services
- Coordination and management of new construction projects
- Insured and bonded Licensed B General Contractor
